6 Ways to Ensure Employee and Customer Satisfaction When Everyone’s Working Remotely


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Even though areas like profits or units sold are legitimate ways for leaders to measure success, customer and employee satisfaction offers a more qualitative way to assess how you’re doing. When your team has to work remotely, however — as is increasingly the case now, given both the rise of the gig economy and the Covid-19 pandemic — it can be much more difficult to figure out if workers and buyers are happy. Following a few basic best practices can make it easier to see a clear picture of your situation and, if necessary, make improvements.

1. Measure often

When you have a lot of your employees working remotely, it’s important to practice what we call continuous listening. This simply means that you try to get from your workers and customers in a

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White Woman Arrested After Throwing Glass Bottle at Black Jogger and Screaming The N-Word

A White woman in Queens, NY, has been charged with a hate crime after throwing a glass bottle and using a racial slur at a Black woman who was jogging in the street, according to CNN.

Lorena Delaguna, 53, appeared in court last week and was charged with attempted assault in the second degree as a hate crime and aggravated harassment in the second degree. If convicted, she could be sentenced to seven years in prison.

The incident was caught on video.

According to Queens District Attorney Melinda Katz, the incident took place on August 17 when Delaguna threw a glass bottle at Tiffany Johnson, who was out for a jog. The bottle shattered near Johnson, splashing liquid on her. Delaguna is also accused of yelling and cursing at Johnson, telling

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Creating a business budget plan for emergencies

If you run a small business or side hustle, what would you do if an unexpected emergency impacted your business? These are times when it’s essential to have an emergency business budget plan already created and ready to go.

While COVID-19 is a stark reminder of the types of emergencies that can impact a business, natural disasters, employee or customer injuries, and other problems that can show up with little or no notice.

If you run a small business, follow these tips to understand how a business budget plan for emergencies works and how you can set one up for your business.

How to create a business budget plan for emergencies

While many people neglect the business budget plan, nearly every business should have an operating budget. This budget guides your business spending and helps you meet financial and profitability targets. Without a budget, it’s hard to know if you’re … Read the rest

What to Know About the New Chase Freedom Flex Card

From the Mint team: Mint may be compensated if you click on the links to our issuer partners’ offers that appear in this article, including Chase. Our partners do not endorse, review or approve the content. Any links to Mint Partners were added after the creation of the posting.  Mint Partners had no influence on the creation, direction or focus of this article unless otherwise specifically stated.

On September 14, 2020, Chase introduced the Chase Freedom Flex, a new credit card with no annual fee. The Chase Freedom Flex card was introduced as a replacement for the original Chase Freedom card, which is no longer available to new applicants. The Chase Freedom Unlimited card, another Chase credit card with no annual fee, is still available.

In this Chase Freedom Flex review, we’ll take a look at this new card. We’ll examine the welcome bonus, the earning rates and other benefits. Read the rest