Father and Son Open New Hardware Store Franchise in Their Neighborhood

Warren Pegram and his stepson, Charlston Austin, have opened an Ace Hardware franchise in their neighborhood in the city of South Fulton, Georgia. It is one of the first hardware stores in their community.

According to the City of South Fulton Observer, the new store is a great addition to the current retail lineup at the Old National Marketplace. Its opening came right on time as the city has been encouraging more small businesses to do business in the area.

The Ace Hardware franchise promises to particularly offer home improvement products that are most needed in the community. Pegram said that unlike other franchises, they will also sell party rental equipment such as commercial grade snow cone machines, inflatables, popcorn machines, and many more.

Austin, who used to work as a former retail account executive, is making sure to connect with the community to know the products they need … Read the rest

Why Right Now Is the Best Time Ever to Start a Business


4 min read

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“I am really concerned about starting a new company right now. I think the world is too unstable and it’s just too risky,” a very close friend of mine was relaying to me the other day. “I have a job. I don’t want to voluntarily quit, have my company fail and then struggle to find something on the other side.”

“You need to look at things differently,” I responded. “You need to look at the extraordinary opportunities and the lower barriers to entry for starting a company right now. You can have access to people and talent that you would not have had previously.” 

“Yes, I know, but I am still worried,” my friend immediately responded. “I guess I want to have my cake and eat it.” 

As technology futurist Kevin Kelly would say, right

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How to prioritize clients during uncertain times — and why you should

The COVID-19 pandemic has provided countless lessons in customer service. Many companies have risen to the challenge of this “new normal” by prioritizing clients, while others have crumbled, generating bad reviews and anger on social media.

One thing has become clear: during uncertain times, companies need to care for their customers — and ideally go above and beyond to do it.

 

“Particularly in times of crisis, a customer’s interaction with a company can trigger an immediate and lingering effect on his or her sense of trust and loyalty. As millions are furloughed and retreat into isolation, a primary barometer of their customer experience will be how the businesses they frequent and depend upon deliver experiences and service that meets their new needs with empathy, care and concern,” suggests McKinsey & Company experts.

If you have yet to prioritize your client care and the experience provided, here are some … Read the rest

How Do You Know If You Have a Good Idea? Try These 3 Tests.


6 min read

Opinions expressed by Entrepreneur contributors are their own.


That’s the million-dollar question, right? But does anyone really ever know? I’m not sure.

In January, I received a product in the mail from someone whose name I didn’t recognize. When I opened the package and saw what was inside, my gut told me right away, “This is a winner.” I was so sure, in fact, that I immediately called up a good friend who’s always looking for new ideas to tell him, “I’ve got one!” Fast-forward to today, and this product is selling extremely well.

So, how did I know that entrepreneurs Michael Sturba and Rachel Duguay had a hit on their hands with their product MicroPuzzles, colorful miniature jigsaw puzzles packed in test tubes?

Well, for starters, it was unusual. The attention to detail and professionalism of the packaging stood out as

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