How to use intentional listening to benefit your customers and your bottom line

Customer retention is the lifeblood of sales and the core way that service teams can impact the bottom line. At the same time, 93% of service teams agree that customer expectations are higher in 2020 than in years past, according to recent data from HubSpot. Combined with the economic downturn, this makes retention that much harder. This is where intentional listening becomes crucial.

When you think about it, you and your team interact with customers all the time. You respond to comments and messages on social media. You send out surveys to obtain feedback. Your website has a tab for reviews.

The question is, are you intentionally listening to your clients?

 

How much of their feedback do you actually hear, digest and implement? When you actively tune in, you’ll learn how to better serve your customers and improve customer experience, which encourages repeat business and increases your profit … Read the rest

How Long Does It Take To Get a Credit Card?

Generally speaking, it takes seven to 10 business days to get a credit card once you’re approved. The specific amount of time can vary as many factors throughout the process affect how fast you receive your card. Getting approved can happen in a matter of seconds or days, depending on what kind of card you apply for. Whether you apply online or in person may also affect how fast you’ll receive your credit card in the mail.

How Long Does It Take to Get My Card in the Mail?

The longest step in getting a credit card is waiting for it to come in the mail. Shipping time frames can vary depending on which credit card you apply for. Here are the average time frames of many popular credit card companies today:

  • American Express: seven to 10 business days
  • Wells Fargo: seven to 10 business days
  • Discover:
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Businesses Boarding Up Windows Due to Potential Election Day Unrest

Stores are making plans (including closures) for dealing with possibly destructive protests.

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Fox News, the New York Times and many other news outlets are reporting that small businesses and retailers in major cities across the country are boarding up storefront windows in anticipation of Election Day unrest.

Nordstrom said it plans to board up some of its 350 stores and hire extra security for Election Day, reports the Times. The paper cites similar measures being taken by high-end stores like Tiffany & Company and Saks Fifth Avenue in New York City and other locations.

Related: The 2020 Election and Cannabis: What To Expect At The Ballot Box

Beverly Hills police have announced plans to close Rodeo Drive, the famous strip of luxury stores, on Tuesday and Wednesday, in

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Tyler Perry to Hire New Filmmakers and Writers

Entertainment mogul Tyler Perry, who was criticized after revealing that he does the writing for all his movies and TV shows, is changing course.

TheGrio has reported that the director, known for not having a “writer’s room,” is ready to employ writers and his team is “super excited about the young, up-and-coming filmmakers and new writers” that they are working with.

Here’s what Michelle Sneed, president of production and development for Tyler Perry Studios said, “We’re super excited about the young, up-and-coming filmmakers and new writers that we’re working with. Tyler has solidified his place in the industry, his brand is amazing, and we’ll continue to grow that. Then on the other side, we’re working on promoting, providing a platform, and advocating for this new talent, both in front of and behind the camera.”

Perry also spoke to Variety about the criticism he’s received for years about the portrayal Read the rest