This article originally published on GoDaddy’s OpenWeStand.org website.
As a small business owner, you likely had to change several aspects of your operations because of COVID-19. From protecting your employees to enforcing social distancing, 2020 has been a learning curve for everyone.
As your customers return to your business, they may not know about the new policies you have implemented recently. This is why you need to effectively communicate with customers immediately — outlining any new expectations and guidelines. Then, take steps to enforce your policies if your customers refuse to comply.
1. Train your team members on your guidelines
Regularly meet with your staff to discuss any new policies you have added or modified. Explain what is expected of your employees and customers and what happens if shoppers refuse to comply.
… Read the rest
Make sure your team has the power to refuse service or approach a customer who won’t wear a