Lemonade: This $5 billion insurance company likes to talk up its AI. Now it’s in a mess over it

Yet less than a year after its public market debut, the company, now valued at $5 billion, finds itself in the middle of a PR controversy related to the technology that underpins its services.

On Twitter and in a blog post on Wednesday, Lemonade explained why it deleted what it called an “awful thread” of tweets it had posted on Monday. Those now-deleted tweets had said, among other things, that the company’s AI analyzes the videos that users submit when they file insurance claims for signs of fraud, picking up “non-verbal cues that traditional insurers can’t, since they don’t use a digital claims process.”
The deleted tweets, which can still be viewed via the Internet Archive’s Wayback Machine, caused an uproar on Twitter. Some Twitter users were alarmed at what they saw as a “dystopian” use of technology, as the company’s posts suggested its customers’ insurance claims could be vetted
Read the rest

International Management Flashcards And Study Sets

The content resources are usually not the primary product or service of the company, although there are companies for whom content is their main offering.

types of business level strategy ppt

One of the best digital marketing Experts of 2020 and over 14 years of marketing experience and has led the digital marketing strategy. Another thing that puts marketers off when working with social media is the evolving nature of social media algorithms. They’re evolving, constantly modernizing in their evolutionary spiral. Beginning now, you can initiate the process of developing your organization’s risk management plan. Take charge. Form a committee representing Board members and staff, and ask them to partner with you to create this critical document. Make sure everyone understands the importance of the work, and explain to them how they can benefit from contributing to the finished product. Risk managements plans are not optional; they are essential for … Read the rest