6 Ways to Ensure Employee and Customer Satisfaction When Everyone’s Working Remotely


6 min read

Opinions expressed by Entrepreneur contributors are their own.


Even though areas like profits or units sold are legitimate ways for leaders to measure success, customer and employee satisfaction offers a more qualitative way to assess how you’re doing. When your team has to work remotely, however — as is increasingly the case now, given both the rise of the gig economy and the Covid-19 pandemic — it can be much more difficult to figure out if workers and buyers are happy. Following a few basic best practices can make it easier to see a clear picture of your situation and, if necessary, make improvements.

1. Measure often

When you have a lot of your employees working remotely, it’s important to practice what we call continuous listening. This simply means that you try to get from your workers and customers in a

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White Woman Arrested After Throwing Glass Bottle at Black Jogger and Screaming The N-Word

A White woman in Queens, NY, has been charged with a hate crime after throwing a glass bottle and using a racial slur at a Black woman who was jogging in the street, according to CNN.

Lorena Delaguna, 53, appeared in court last week and was charged with attempted assault in the second degree as a hate crime and aggravated harassment in the second degree. If convicted, she could be sentenced to seven years in prison.

The incident was caught on video.

According to Queens District Attorney Melinda Katz, the incident took place on August 17 when Delaguna threw a glass bottle at Tiffany Johnson, who was out for a jog. The bottle shattered near Johnson, splashing liquid on her. Delaguna is also accused of yelling and cursing at Johnson, telling

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Creating a business budget plan for emergencies

If you run a small business or side hustle, what would you do if an unexpected emergency impacted your business? These are times when it’s essential to have an emergency business budget plan already created and ready to go.

While COVID-19 is a stark reminder of the types of emergencies that can impact a business, natural disasters, employee or customer injuries, and other problems that can show up with little or no notice.

If you run a small business, follow these tips to understand how a business budget plan for emergencies works and how you can set one up for your business.

How to create a business budget plan for emergencies

While many people neglect the business budget plan, nearly every business should have an operating budget. This budget guides your business spending and helps you meet financial and profitability targets. Without a budget, it’s hard to know if you’re … Read the rest

Learn Strategies For Financial Success and Building Wealth at the Women of Power Tech Conference

These pandemic-induced times have produced a great deal of anxiety when it comes to money matters. So just how can Black female professionals and entrepreneurs set a course to realize their financial goals?

If you seek valuable insights and advice to guide you through this process, your must-attend the virtual session “Wealth-building Strategies for Black Women” hosted by JPMorgan Chase, which is part of the inaugural BLACK ENTERPRISE Women of Power Tech Virtual Conference.

The panel will be held Wednesday, Sept. 23 at 1:30 p.m. ET and feature leading financial experts Racquel Oden, head of national sales and support, JP Morgan Chase Consumer Bank; Mayra Cardozo, head of content strategy and innovation for U.S. wealth management, JP Morgan Chase; and Tosh Ernest, head of wealth, Advancing Black Pathways (ABP), JP Morgan Chase.

For Black women, the session could not be more significant given their current wealth status.

Tosh Ernest,
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Ellen DeGeneres Is the New-Era Example Business Leaders Can Learn From

The beleaguered talk show host’s public-facing apology is a testament to putting a stake in the ground and pledging new intentions.

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3 min read

Opinions expressed by Entrepreneur contributors are their own.


In a report in Buzzfeed over the summer, several employees of The Ellen DeGeneres Show alleged that they had faced harassment, intimidation and racism while on set, sparking an internal investigation. News of a toxic backstage culture stood in stark contrast to the environment DeGeneres had promised to create and her reputation as an advocate for inclusivity and decency.

After the Buzzfeed article came out, the comedian and host sent an internal memo to staff rededicating herself to overseeing a workplace in which “everyone would be treated with respect.” Still, most onlookers wondered: How had she been so neglectful of her

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Adapting your fitness business for social distancing

Personal trainers, gym owners and other health and fitness experts have been hit hard by the COVID-19 pandemic. The fitness business and social distancing guidelines are difficult to merge simply due to the high-touch nature of fitness centers. This makes them a higher-than-average health risk while the coronavirus is circulating. Accordingly, most gyms were quick to close, and very few have made plans to reopen at full capacity.

If you want to preserve your business — or continue building it — you’ll be glad to know there are many options available to you, as long as you’re willing to adapt. So how can you adapt your personal training or fitness business to accommodate social distancing and closed gyms?

Move your business online.

 

Let’s explore a few options.

Personal training online

Rather than meeting people in the gym, you can meet with them virtually, relaying video feeds and communicating … Read the rest

Without a College Education, Mel Carter Used Life Lessons and People Skills to Become a Successful Music Exec

Growing up in another country, poor, and without a college education may lead some to stay in poverty or look to illegal means to make ends meet. But having aspirations to be a businessman like Roc-A-Fella’s Damon Dash and Jay-Z, industry executive Mel Carter knew what direction he wanted to take in life and pursued it.

Carter, who is now the senior vice president of A&R at Republic Records, is also an investor in Chef John Seymour and hip-hop artist and entrepreneur, Nasir “Nas” Jones’ restaurant Sweet Chick and owner of the Hikari-Ultra record label that is in a  joint venture with Republic. With the skills and knowledge he has acquired over the years, he managed to generate $3 million in artist merchandise and apparel sales in the last year alone.

BLACK ENTERPRISE spoke to Carter about how his ambition led to his entrepreneurial success.

How has working in Read the rest